Delivery Policy

Effective Date: 8/10/2023

Table of Contents

1. Introduction
   • 1.1 Purpose
   • 1.2 Scope
2. Order Processing
   • 2.1 Order Confirmation
   • 2.2 Verification
   • 2.3 Account Activation
3. Service Delivery
   • 3.1 Service Availability
   • 3.2 Service Delivery Timeframes
   • 3.3 Service Configuration
4. Support and Assistance
   • 4.1 Customer Support
   • 4.2 Assistance with Migration
5. Billing and Payments
   • 5.1 Payment Methods
   • 5.2 Billing Cycle
6. Refunds and Cancellations
   • 6.1 Refund Policy
   • 6.2 Cancellation Process
7. Service Level Agreements (SLAs)
   • 7.1 Uptime Guarantee
   • 7.2 Support Response Times
8. Security and Data Protection
   • 8.1 Data Privacy
   • 8.2 Security Measures
9. Changes to Delivery Policy
   • 9.1 Policy Updates
   • 9.2 Notification of Changes
10. Contact Information
    • 10.1 Customer Support
    • 10.2 Contact Details

1. Introduction

1.1 Purpose

This Delivery Policy outlines the processes and procedures related to the provisioning and delivery of web hosting and related services offered by Brooj. It serves as a guide for customers to understand how services are delivered and what to expect.

1.2 Scope

This policy applies to all customers who purchase web hosting services from Brooj.

2. Order Processing

2.1 Order Confirmation

Upon successful payment, customers will receive an order confirmation email containing details of their purchase. This email serves as proof of purchase.

2.2 Verification

For security and fraud prevention, Brooj may conduct order verification checks. Customers may be required to provide additional information for verification.

2.3 Account Activation

Account activation will occur after successful payment and order verification. Customers will receive an email with login details and instructions to access their hosting account.

3. Service Delivery

3.1 Service Availability

Brooj aims to provide 99.95% availability for hosting services. However, scheduled maintenance may result in temporary service unavailability, which will be communicated in advance.

3.2 Service Delivery Timeframes

Service setup timeframes may vary depending on the chosen hosting plan and service configuration. Customers can find estimated setup times on our website or contact our support team for more information.

3.3 Service Configuration

Customers are responsible for configuring their hosting services to meet their specific requirements. Brooj provides documentation and customer support to assist with configuration.

4. Support and Assistance

4.1 Customer Support

Brooj offers customer support through various channels, including email, live chat, and a ticketing system. Response times and support hours are detailed in our SLAs.

4.2 Assistance with Migration

We offer assistance with migrating websites from other hosting providers to our services. Customers can request migration support through our support team.

5. Billing and Payments

5.1 Payment Methods

We accept various payment methods, including credit/debit cards and PayPal. Customers are responsible for timely payment of services according to the chosen billing cycle.

5.2 Billing Cycle

Billing cycles vary depending on the hosting plan. Customers can select monthly, quarterly, annual, or longer billing cycles. Renewals are automated unless canceled.

6. Refunds and Cancellations

6.1 Refund Policy

Our refund policy outlines the conditions under which refunds are issued. Customers can review the policy on our website.

6.2 Cancellation Process

Customers can cancel their services at any time through their account dashboard or by contacting our support team. Refunds, if applicable, will follow our refund policy.

7. Service Level Agreements (SLAs)

7.1 Uptime Guarantee

Brooj provides an uptime guarantee 99.95% as detailed in our SLA. If uptime falls below the specified level, customers may be eligible for service credits.

7.2 Support Response Times

Our SLA defines response times for support inquiries based on their severity level. Customers can review the SLA on our website.

8. Security and Data Protection

8.1 Data Privacy

We prioritize data privacy and comply with applicable data protection regulations. Details are provided in our Privacy Policy.

8.2 Security Measures

Brooj implements security measures to protect customer data and hosting environments. Customers are encouraged to take security precautions as well.

9. Changes to Delivery Policy

9.1 Policy Updates

Brooj reserves the right to update this Delivery Policy as needed. Customers will be notified of any changes through email or on our website.

9.2 Notification of Changes

Customers are responsible for regularly reviewing this policy for updates. Continued use of our services implies acceptance of any policy changes.

10. Contact Information

10.1 Customer Support

For assistance or inquiries, customers can reach our customer support team through the following channels:

• Email: sales@brooj.net
• Live Chat: https://whatsapp.com/send?phone=+96878334887
• Support Ticket: https:// store.brooj.net/ submitticket.php

10.2 Contact Details

Brooj Oman, Alseeb, Almaabila – +96878334887 – sales@brooj.net